Privacy Policy

Last updated: June 15, 2026

Chelkron Technologies ("we", "us", "our") operates Chelkron Mail. This Privacy Policy explains how we collect, use, and protect your personal information when you use our service.

1. Information We Collect

We collect information you provide directly, including:

• Account information: name, email address, and password when you register
• Billing information: processed securely via Paystack; we do not store your card details
• Domain and mailbox configuration data you enter into the platform
• Contact details provided during domain registration (WHOIS data)

We also collect information automatically, including:

• IP address and approximate location (used for currency detection)
• Browser type and device information
• Usage data such as login times and actions performed

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Chelkron Mail service
• Process payments and manage subscriptions
• Send transactional emails (account creation, payment receipts, service alerts)
• Detect and prevent fraud or abuse
• Respond to support requests
• Improve the service based on aggregate usage patterns

We do not read, analyse, or share the content of your emails.

3. Data Storage and Security

Your data is stored on servers located in secure data centres. We use industry-standard measures including encryption in transit (TLS) and at rest to protect your information. Access to customer data is restricted to authorised personnel only.

4. Sharing Your Information

We do not sell your personal data. We may share information with:

• Paystack — for payment processing
• Domain registrars — WHOIS data required for domain registration
• Law enforcement — when required by applicable law

5. Cookies

We use a single cookie (ck_locale) to remember your country and currency preference. This cookie does not track you across other websites. You can clear it at any time through your browser settings.

6. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at support@chelkron.com. We will respond within 14 business days.

7. Data Retention

We retain your account data for as long as your account is active. After account deletion, data is removed within 30 days. Anonymised usage statistics may be retained longer for service improvement purposes.

8. Children's Privacy

Chelkron Mail is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on this page. The updated policy will be effective immediately upon posting.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at support@chelkron.com.